At The 8Wise Project CIC, we are fully committed to protecting your personal data and being completely transparent about how we use it. This privacy notice explains what to expect when we collect and process your personal information.

• Contact details

• What information we collect, use, and why

• Lawful bases and data protection rights

• Where we get personal information from

• How long we keep information

• Who we share information with

• Sharing information outside the UK

• How to complain

Contact details

• Organisation Name: The 8Wise Project CIC

• Company Registration Number: 17216149

• Data Protection Enquiries: [email protected] (Please note: To ensure a swift response, all data protection queries and rights requests must be submitted electronically via email).

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details

• Addresses

• Purchase or account history

• Payment details (including card or bank information for transfers and direct debits)

• Website user information (including user journeys and cookie tracking)

• Photographs or video recordings

• Records of meetings and decisions

• Identification documents

• •Information relating to compliments or complaints

We collect or use the following information for service updates or marketing purposes:

• Names and contact details

• Addresses

• Marketing preferences

• Location data

• Website and app user journey information

We collect or use the following information to comply with legal requirements:

• Name

• Contact information

• Safeguarding information

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details

• Payment details

• Account information

• Purchase or service history

• Relevant information from previous investigations

• Customer or client accounts and records

• Financial transaction information

• Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for legal requirements are:

• Vital Interests – We may process or share safeguarding information if it is necessary to protect someone’s life or well-being in an emergency situation.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Where we get personal information from

• Directly from you

How long we keep information

We only keep your personal information for as long as it is strictly necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

• Customer accounts and interaction histories: Kept for 6 years following the end of our relationship to comply with standard UK financial and legal record-keeping requirements.

• Marketing and newsletter data: Kept until you choose to unsubscribe or withdraw your consent

Who we share information with

Data processors

Cloud-based CRM, web hosting, and marketing automation providers based in the US and UK

This data processor does the following activities for us: They securely host our website platform, capture online enquiries via web forms, manage our email newsletter subscriptions, and store customer relationship records

Others we share personal information with

• Organisations we need to share information with for safeguarding reasons

• Organisations we’re legally obliged to share personal information with

Sharing information outside the UK

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.

Organisation name: HighLevel, Inc

Category of recipient: Cloud-based CRM, website hosting, and marketing automation platform

Country the personal information is sent to: United States

How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)

How to complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us directly at [email protected].

If you remain dissatisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (Ref: ICO compliance standards):

• Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

• Helpline number: 0303 123 1113

• Website: www.ico.org.uk